Mango
Travel Packages

Terms & Conditions of Trading

The following booking conditions state the terms and conditions of the travel contract between a Guest and Mango Travel Packages. Please ensure that you have read this document before date of departure.

Please note: Mango act as booking agents for the suppliers of the component parts of the holiday we organise, and as such, bookings for their services will form a direct contract between the Guest and the relevant supplier, and will be subject to that supplier’s standard terms and conditions.

Responsibility and Liability

Mango Travel Packages act as agents only for various service providers/suppliers such as hotels, car rental companies, activity providers, etc. The suppliers we deal with are carefully selected, reputable and are providers of quality products/services. To the best of our ability we try to ensure that all arrangements made will be carried out as efficiently as possible, however since we do not have direct control over the provision of these services, as a result we cannot accept liability for error and omissions from such suppliers.

We regretfully cannot accept liability or pay any compensation where a service is cancelled and does not run as advertised due to situations beyond our control such as: war or unrest, riot, civil strife, strikes, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. All expenses incurred by such events, including but not limited to unscheduled extensions or curtailment of accommodation, changes to scheduled flights, additional air fares, telephone and meal costs, etc, will be for the customer's account.

Tour Prices

All prices shown on this website are based on existing airfares and rates as provided by our suppliers as well as the exchange rate at the time pricing was prepared, pricing is however subject to change without notice due to sudden currency fluctuations, rate adjustments from our suppliers, increased fuel and airport taxes, etc.Mango Travel Packages reserve the right to pass on any of these surcharges to you.

Fares are subject to the prices and conditions quoted by our airline and cannot be guaranteed by Mango Travel Packages. Before making final payment, it is the guest’s responsibility to check that there have been no changes in these amounts.

All prices provided include the items specified but do not include any items of a personal nature such as visa’s, meals and beverages not specified, fuel, entertainment, etc.

All prices are only guaranteed once full payment has been received by Mango.

Payment

Payment of the Package Price can be made by means of any of the available payment methods indicated on this website. All bookings for purchased Packages must be paid to Mango Travel Packages immediately and in full, without set-off or deduction for any reason whatsoever. You agree not to take any steps to circumvent your liability for payment of any such Package Prices.

Booking confirmation and all relevant documents will only be issued and delivered to you once payment of the Package Price has been received in full and all purchased facilities and Packages have been confirmed with suppliers.

Cancellations / Ammendments

Should a reservation be cancelled for any reason, notification of the cancellation must be made in writing. Cancellation charges applicable will be 100% of the total price. Under certain circumstances, subject to the acceptance of our suppliers, changes in travel dates, or names can be made whereby a change/administration fee will be levied. The administration fee of R300 per person will be charged as well as any additional charges/supplements for the newly selected travel dates.

No refunds will be made for no-shows or any unused services.

All bookings are subject to the terms and conditions specified by the individual suppliers of the services booked. We will provide on request, the identity of the supplier and such supplier's terms and conditions. These terms will include information relating to their specific cancellation fees or change charges as applicable to confirmed reservations, refunds, etc.

Every effort is made by Mango Travel Packages to adhere to confirmed itineraries; however, we reserve the right to make changes or cancel your travel arrangements should it become necessary to do so. Due to the fact that we are reliant upon suppliers, changes to travel arrangements and cancellations may occasionally become necessary. Should any travel component be confirmed but is subsequently cancelled by the supplier for whatsoever reason, we will accept no liability but will endeavour, where possible, to find a suitable alternative or refund the payment made for that particular supplier in full.

Hotels

Please be aware that hotels undergo refurbishments occasionally, they do however try as much as possible to limit disruption and inconvenience to their guests when this occurs. If we are specifically advised of renovation work in advance by the hotel this information will be passed on to the passenger but it is important to understand that this is subject to change and that we may not always be notified.

We will do everything possible to ensure that your accommodation as booked is available on your arrival at the destination. However hotels do from time to time encounter overbookings, if we are made aware of an overbooking situation prior to your departure we will inform you and offer you an alternative of similar standard (if available), or a full refund of the payment made to us. However, if we are unaware of the overbooking at the time of your departure then we will arrange appropriate compensation if the alternative accommodation provided by the supplier concerned is not similar to the standard of the accommodation originally booked.

Hotels often require a credit card upon check-in for incidentals, should any funds be held by the hotel, a refund will be made upon check-out if no incidentals were purchased.

Cars

The minimum age limit for car rental is 23 years old, drivers younger than this will be charged a surcharge for the rental and must be in possession of a valid drivers licence for at least 2 years. If travelling internationally, an international drivers permit must be issued. The driver of the vehicle must be in possession of a valid credit card upon collection of the vehicle. This is for the fuel and security deposit which is refunded by the car rental supplier once the rental is complete.

Flights

Mango Travel Packages cannot be held liable in the event of a delay or cancellation of a flight made by the airline involved. Flight schedules are provided by airlines and are subject to Air Traffic Control restrictions. All means of transportation are subject to weather conditions, maintenance, and the ability of Guests to check in on time. There is no guarantee that flights and car hire will depart at the times stated on any itinerary or e-tickets which you receive. All timings are estimates only, and Mango does not accept liability for any delay or schedule alterations.

Airline policies will apply in terms of compensations/refunds.

Special Requests

Special requests must be made at the time of booking, whilst we will try to comply with the special requests, such requests are subject to availability by the supplier and cannot be guaranteed.

Medical Problems: If you or any member of your party has any medical problem or disability that could affect your holiday please inform Mango Travel Packages. These details must be disclosed in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation. We reserve the right to cancel the reservation should we become aware of any such medical problem or disability that has not been disclosed.

Insurance

It is strongly recommended that all passengers have adequate travel insurance. Mango Travel Packages provides insurance options bookable via our call centre and cannot be held liable should insurance be declined or if adequate travel insurance is not purchased.

It is strongly advised that all Guests take out adequate travel insurance cover. Guests should cover for cancellation due to illness, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment. Mango Travel Packages will not be responsible or liable for Guests who fail to take adequate or no insurance cover. The Guest is issued with a policy document of the insurer once insurance has been confirmed and paid for. Guests must please read this document before their date of travel should they need to address any queries they might have regarding their insurance. Travel insurance offered by credit card companies is considered by Mango Travel Packages as insufficient cover for international travel. Guests can obtain details about what their credit card insurance covers from their respective credit card companies.

Please contact the Mango Travel packages call centre to purchase travel insurance.

Customer Relations

If you are dissatisfied with the service received by a supplier please immediately notify the supplier in question in order to resolve, also please notify Mango Travel Packages. We will assist with resolving the problem. Failure to notify Mango Travel Packages of the problem at the time it occurs can affect a Guest’s ability to claim compensation.

If you remain dissatisfied with the service received by Mango Travel Packages, please email us giving your booking reference and full details of your complaint on: travel@flymango.com.

Travel Documents, Passports, Visas, Vaccinations, Innoculations

Passports must be valid for at least 6 months from date of travel internationally.

All travellers will be personally responsible for ensuring that they are in the possession of the correct documentation prior to their departure.Mango Travel Packages accepts no liability should you or any member of your party travel without the correct passport, visas or vaccinations. Due to the constantly changing requirements of each country, we strongly recommend that you check the applicable requirements with the embassy or consulate of the country you intend to visit and the Department of Health regarding health requirements.

Always check all details of your travel documents before your departure date. Contact us immediately upon noticing any inaccuracies on any of your travel documents. Mango Travel Packages cannot be held liable for any delay and/or loss occasioned as a result of any inaccuracies on any travel documents, once travel has commenced.

Jurisdiction of the Magistrate's Court

Mango Travel Packages is entitled to institute any legal proceedings arising out of, or in connection with, this contract in any Magistrate’s Court having jurisdiction in terms of Section 29 of the Magistrate’s Court Act No. 32/1944 as amended, notwithstanding that the amount in issue may exceed the limits of such jurisdiction.

Legal

This document together with the Mango Travel Packages invoice / itinerary constitutes the sole record of the agreement between the parties. No party shall be bound by any representation, warranty and promise of the like not recorded herein. The Guest acknowledges that he/she has not relied on any matter or thing stated on behalf of Mango Travel Packages or otherwise that is not included herein. No addition to the Mango Travel Packages standard booking conditions shall be of any force or effect unless in writing and signed by or on behalf of the parties. All costs and disbursements, including legal costs on the attorney and Guest scale incurred by Mango Travel Packages in recovering any damages and payments payable by the Guest to Mango Travel Packages shall be for the Guests’ account. This agreement is in all respects be governed by and construed in accordance with the laws of the Republic of South Africa. The Guest hereby consents to the jurisdiction of the Magistrates Court having jurisdiction over its person in respect of all proceedings in connection with this agreement.

The Guest and Authority

Guests requesting quotations or making bookings, or to whom any service is rendered are deemed to have read and accepted the conditions and to have the authority to do so on behalf of the person in whose name the, quotation or reservation is requested and/or provided and/or the person to whom the services are rendered (collectively referred to as “the Guest”).